Excellent customer service and excellent price

You are here:

Home
Case Study
Excellent customer service and excellent…

November 21, 2017Case StudyBy Marlow Tyres

Mr M had a blow out in one of his VW Golf’s tyres on the M4.

He called the AA out who fitted the spare wheel for him and then recommended that he went to Marlow Tyres.

“They were massively busy but managed to fit us in and in no time we had two brand new tyres at a fantastically low price. Excellent customer service and excellent price”

About the author

Marlow Tyres

A friend recommended Marlow Tyres
November 21, 2017

Their workshop was spotless… True professionals
November 21, 2017

I visited Marlow Tyres in June this year (2013) to get 3 new tyres for my Mercedes C class coupe. All were supplied and fitted promptly and efficiently. I found the person I was dealing with, Darren Allaway, very friendly and helpful. For instance, he explained to my ignorant self that the rear wheels and tyres were a different size from the front ones. Also, because, in my ignorance, I had wrecked the stupid Mercedes spacesaver wheel/tyre, I asked his help in locating a replacement. He then spent a considerable time on his phone checking whether various places had one. Later, after I had obtained a second- hand spacesaver, he inflated it for me to check that it was OK. Furthermore, without my asking, he washed the tyre part before deflating it to fit back in the tiny recess in the car boot. I was most impressed and grateful.

Peter Turner
5 STAR REVIEW
Brilliantly honest. They had the opportunity to charge me £600 for 2 tyres (that’s what I thought I had to do, and I told them that), and they fixed the problem for about £15 instead. Perfect.

Daniel Lawes
5 Star Review
Not often you find a decent garage, you have here. The guys are superb, they match prices on tyres where they can and have helped me with fitting TPMS sensors to non standard wheels.

There is no job too small, they are super helpful and won’t break the bank. Highly recommended.

Pearce HD
5 Star Review